Refund & Cancellation Policy

At DigitCurveHub, we aim to maintain transparency and fairness in all transactions. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are handled for our services and any applicable physical items.

By engaging with our services or making a payment, you acknowledge that you have read, understood, and agreed to this policy.

2. Scope of This Policy

This policy applies to:

• Website design and web‑related services
• One‑time service plans and custom projects
• Any physical items supplied under a written agreement

Different rules apply depending on whether the service is digital or physical, as outlined below.

3. Cancellation Policy for Services

3.1 Cancellation Before Project Start

• If a cancellation request is submitted before work has started, a partial refund may be considered.
• Administrative, consultation, or planning charges may be deducted.
• Cancellation requests must be sent in writing to info@digitcurvehub.com.

Refund eligibility depends on project status at the time of cancellation.

3.2 Cancellation After Project Start

• Once the project has started, no refunds are guaranteed.
• This includes activities such as:
  • Planning and layout preparation
  • Design work
  • Resource and time allocation

Digital services are time‑based and effort‑intensive; therefore, refunds after work initiation are not applicable.

3.3 Completed or Delivered Services

• Services that are completed, delivered, or approved are strictly non‑refundable.
• Change of preference or dissatisfaction after delivery does not qualify as grounds for a refund.

4. Refund Policy for Digital Services

• Digital services provided by DigitCurveHub are non‑returnable.
• Once any part of the service is delivered, refunds are not applicable.
• Revisions or modifications are handled based on the agreed project scope.

5. Physical Products (If Applicable)

If physical items are provided under a specific agreement:

5.1 Refund Eligibility

Refunds may be considered only if:

• The product is damaged during delivery
• An incorrect product is delivered

5.2 Reporting Timeline

• Issues must be reported within 48 hours of delivery.
• Photo or video proof may be required for verification.

Refunds or replacements depend on investigation and approval.

6. Non‑Refundable Items & Services

The following are strictly non‑refundable:

• Digital services once work has begun
• Completed or partially delivered services
• Consultation or planning fees
• Delay caused by client‑side dependencies
• Incorrect or incomplete information provided by the client

7. Refund Processing Time

If a refund is approved:

• Processing time is 7–10 business days.
• Refunds are issued through the original payment method.
• Bank or payment gateway processing times may vary.

8. Chargebacks & Payment Disputes

• Customers are encouraged to contact us before initiating a chargeback.
• Unauthorised chargebacks may lead to service suspension.
• DigitCurveHub reserves the right to submit project records as proof in disputes.

9. Policy Modifications

DigitCurveHub reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be reflected on this page with an updated date.

Continued use of services after updates constitutes acceptance of the revised policy.

10. Governing Law

This policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of courts located in Uttar Pradesh, India.

11. Contact Information

For refund or cancellation queries, contact:

DigitCurveHub
📧 info@digitcurvehub.com
📞 +91 75000 70071
📍 Shiv Puri, Khatauli – 251201, Uttar Pradesh, India